These guys are the best!  While vacationing in Canada, I attended the Edmonton HOG Rally. The starter button on my '03 Heritage stuck in the engage position. I didn't hear the starter grinding because of my ear plugs. I proceeded onto the Highway and noticed heavy smoke coming from under my seat. Pulled over and yanked the battery cables off. Needless to say, I was dead in the water at that point. I called the Harley Dealer that was sponsering the rally, he said he had no mechanics working that day and he couldn't help me. A passerby told me there was another dealer on the other side of town. I called Heritage Harley, they had an enclosed trailer picking me and my bike up in about 20 mins. The bike burned down the main wiring harness, starter and battery. They knew I was from Calif and assured me they would work the weekend to repair my bike. The service manager gave me a ride to my motel and gave me his personal phone number. He did not have all the parts in stock so he removed a bike from the showroom, took off the needed parts and repaired my bike. All was covered by HD Extended Warranty. Cost to fix, $1350.00, my cost, $50.00.  These guys went the extra mile for a visitor. How great is that?